Answers to the questions that come up while using Mastook. Can't find yours? Write to help@mastook.com or use Settings > Report a problem in the app.
Getting started
Do I need an account?
Yes, a free one. It takes seconds with Apple, Google or e-mail. Your list and plan are kept in your account and are waiting for you when you sign in on a new phone.
How do I add a product?
- Open the product in the store's app or website.
- Tap Share → Copy link.
- Open Mastook; the copied link is detected. Pick the sizes you're waiting for and tap Track.
Don't want to copy links? Browse the store inside Mastook: open a product and Track appears at the bottom.
Which stores are supported?
Zara, Massimo Dutti, Bershka, Stradivarius, Oysho, Pull&Bear, Mango, Beymen, Vakko and Vakkorama. H&M is coming soon.
Which sizes are selected?
When you add a product, the sizes that are out of stock right then are selected for you; the ones in stock look faded. You can add or remove any size.
Alerts
When do I get an alert?
When a size you track comes back in stock, when the store marks it "coming soon", and when its price drops.
How fast are the alerts?
At the latest, depending on your plan: 5 minutes on Free, 1 minute on Premium, 30 seconds on Premium+. You can also set a slower check interval for each product on its page.
I'm not getting alerts. What should I do?
- Permission: Make sure notifications are allowed for Mastook in your phone's settings.
- Focus / Do Not Disturb: If it's on, alerts may be silenced; add Mastook to the allowed apps.
- Tracking: On the product page, check that the product isn't archived (archived products aren't checked) and that the right sizes are selected.
- Removed products: If the store takes a product off its site, it can't be tracked; the product page shows this.
Plans and subscriptions
What's the difference between the plans?
- Free: 3 products, alerts within 5 minutes.
- Premium: 100 products, every product checked each minute, Quick Buy on 5 products.
- Premium+: 125 products, every product checked every 30 seconds, Quick Buy on 10 products.
How do I cancel my subscription?
Payments are taken by the App Store and Google Play, so you cancel there. On iPhone: Settings → your name → Subscriptions → Mastook. On Android: Google Play → profile → Payments & subscriptions → Subscriptions → Mastook. After cancelling, your plan stays on until the end of the period you paid for. See Refunds for details.
I changed phones. What about my subscription?
Sign in with the same account; your plan and list come back. If needed, tap Restore purchases on the in-app purchase screen.
Quick Buy
How does it work?
Turn on Quick Buy for a product and you get a special alert when it's back in stock. Tap it and the store opens inside the app with your size picked and the item in the bag. You confirm the payment.
Why doesn't Mastook pay for me?
Stores require orders to be placed by the account holder, and banks require online payments to be approved by the card holder. So Mastook prepares everything up to that point and the last tap is yours. Your card and store passwords never reach Mastook.
Account
How do I delete my account?
In the app: Profile → Delete account. Your account is kept for 14 days; sign in again within that time to restore it. Details on the Delete Your Account page.
I forgot my password
Tap Forgot password on the sign-in screen and set a new one with the code sent to your e-mail.
Still need help?
Write to help@mastook.com or use Settings > Report a problem in the app.