You can delete your Mastook account at any time. Do it inside the app, or, if you can't use the app, ask us by e-mail.
Delete in the app
- Open Mastook and go to the Settings tab.
- Tap Account settings.
- Choose Delete account. Accounts created with e-mail confirm with the password.
Request deletion by e-mail
If you can't get into the app, send an e-mail with the subject "Account deletion request" to help@mastook.com. Writing from the e-mail address your account is registered with helps us confirm the account is yours; we may ask for extra verification if needed. Requests are completed within 30 days at the latest.
14-day grace period
After you ask for deletion, your account is closed straight away: all sessions end, your products are no longer checked and no alerts are sent. Your account and data are erased for good after 14 days. If you deleted it by mistake, sign in with the same account during those 14 days and restore it; signing in and restoring cancels the deletion. Once the 14 days are over, the account can't be brought back.
What is deleted
- Your account (e-mail address, name, sign-in details and Apple / Google links),
- Your profile photo,
- The products you track, the colours and sizes you chose and your preferences,
- Your notification history,
- The device records and push tokens linked to your account,
- Your problem reports and account activity records.
What may be kept
After your account is deleted, Mastook keeps nothing that can be linked to you. The aggregated, anonymous statistics in the Popular section can't be linked to a person and are not deleted. Purchase and billing records are not held by Mastook but by Apple and Google, who keep them under their own legal obligations and policies.
Your subscription
Deleting your account does not cancel an App Store or Google Play subscription. To stop being charged, cancel the subscription separately in your store settings:
- iPhone: Settings → your name → Subscriptions → Mastook → Cancel Subscription. Apple's guide
- Android: Google Play → profile icon → Payments & subscriptions → Subscriptions → Mastook → Cancel subscription. Google's guide
See Refunds and the Privacy Policy for more.